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AI for Manufacturing
Service, order processing and technical knowledge: AI that makes experience usable and relieves your teams.
The Situation
Valuable Knowledge, Hard to Reach
Industrial companies generate valuable knowledge every day: in field service, in the workshop, in purchasing and in order processing. Much of it, however, is documented by hand, scattered across different systems and hard to find at the decisive moment. At the same time, experienced specialists leave the company and take their knowledge with them. We connect service, engineering and administration through an AI platform that is linked to your existing systems and keeps knowledge available for good.
Use Cases
Where We Start
In Practice
An AI Platform for a Machine Builder
For a machine builder with its own service organisation, we are building an AI platform. The starting point was a thorough analysis of the processes in sales, service, workshop and logistics, from which prioritised use cases emerged.
Guardrails
Frequently Asked Questions
By capturing knowledge from field service, workshop and documentation in a structured way and making it findable. Technicians record findings on site, AI turns them into service and repair reports, and employees get fast answers from operating manuals, service reports and technical documentation.
Order confirmations are matched automatically against purchase orders, deviations are flagged and shipping documents are prepared. Effort and error rates in processing go down.
Yes. The platform runs in your own environment, and access follows your existing permissions.
We start with processes: in service, engineering and administration. AI in your products is a topic of its own, on which we advise separately.